Headhunter Posted August 21, 2019 Report Share Posted August 21, 2019 I just did the software upgrade they published. It wiped out my instrument panel layout and what inputs I want to track. Called customer service twice and ended up in their “offshore customer service center”. The first rep had to return to the laboratory to check with an engineer. I finally gave up after an hour on the phone. The second call went to the same place and that rep couldn’t identify the screen I was calling about. Asked for a supervisor and got hung up on. Finally sent an email for help, no answer in 2 days. I have searched the internet on how to update the new instrumentation templates with no success. Does anyone have any contact name or number that can get me to some one who knows something? I very well might be going back to Garmin. Quote Link to comment Share on other sites More sharing options...
jh141 Posted August 21, 2019 Report Share Posted August 21, 2019 What model do you have. Was the software version 19.1 released Aug. 7, 2019 Quote Link to comment Share on other sites More sharing options...
Headhunter Posted August 21, 2019 Author Report Share Posted August 21, 2019 HDS Carbon 12 and yes that the upgrade 19.1 Quote Link to comment Share on other sites More sharing options...
triplec Posted August 21, 2019 Report Share Posted August 21, 2019 5 hours ago, Headhunter said: ....I very well might be going back to Garmin. Nooooo hang on. 316-313-4113 Ask for Justin Russell. Quote Link to comment Share on other sites More sharing options...
jh141 Posted August 22, 2019 Report Share Posted August 22, 2019 Yah.... Lowrance support can be hit or miss. Did you use the sd card or wifi? I had some minor issues when using the wifi. I only use the sd card now. My HDS Carbon 16 has the July 11 version 19.1-62.1.114 and when I loaded That the look changed and I had to redo my overlays. I downloaded the Aug. 7 version 19.1-62.1.1.153 but have not loaded it yet. I will load it tomorrow and see what happens. Seems the more they try to make the Carbon like the Live the more I have to learn to keep up. Getting ready to change from the Total Scan transducer to the Active Imaging 3 in 1. I am being told the difference is amazing, we will see. I agree with triplec. Call Justin, If anyone knows he does. 1 Quote Link to comment Share on other sites More sharing options...
fin-addict Posted August 22, 2019 Report Share Posted August 22, 2019 I found trying to download from a vendors site is useless at times. Ask that a sd card be sent. The upgrade then is very easy. Jmo. Good luck, fin 😀 Quote Link to comment Share on other sites More sharing options...
Sunstone Posted August 22, 2019 Report Share Posted August 22, 2019 After trying to get someone to walk me through it, wifi and download neither would work they sent me the card. Probably spent 3-4 hours either on hold or walking me through the process next I'll have them send me the card right off. Quote Link to comment Share on other sites More sharing options...
jason p Posted August 22, 2019 Report Share Posted August 22, 2019 I know many are jumping ship to Lowrance/Simrad for FMT but Garmin’s customer service has always been top-notch ( I haven’t dealt with them in a couple years so hopefully it hasn’t been off-shored) Always get someone on the phone who at a minimum has a clue or can get ahold of someone who does. I’ve had a couple units replaced at a discount when I’ve had out-of-warranty issues with machines. Quote Link to comment Share on other sites More sharing options...
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