jason p Posted January 17, 2020 Report Share Posted January 17, 2020 My stbd. PowerPole was acting up and finally stuck down yesterday while catching bait so I figured I'd give PowerPole a shout since I was in cell range. Todd at tech support/warranty answered and told me to swap the circuit boards (for those who don't know, like me 'til yesterday, no tools required to do this) get the stbd. pole up and call when you get home. Continued my day and called Todd back when I got home and gave him the serial number off the affected pump... 45 minutes later had an email from Todd with a FedEx tracking # for the new circuit board and a RMA # to send the old board back to them in the box the new board comes in. For any "industry folks" that may stumble upon this, this is the way to do business. Especially in this "niche industry' that is a total luxury for 99% of their customers. Customers usually with very limited days they can actually utilize all this crazy expensive equipment., being down for 2-3 weeks while shipping parts back and forth, processing, testing, etc... for components consisting of 5-10% of the purchase price of the affected part or assembly is totally unacceptable. 4 Quote Link to comment Share on other sites More sharing options...
whichwaysup Posted January 17, 2020 Report Share Posted January 17, 2020 I have a buddy whonis pushing me hard to get a Talon, but it is the consistent stories like this that have me firmly locked in on powerpole. Just forcing myself to wait one full year from the major repair to make sure she is as solid as we think. Quote Link to comment Share on other sites More sharing options...
Billfish Posted January 17, 2020 Report Share Posted January 17, 2020 They are the best company by far Quote Link to comment Share on other sites More sharing options...
jason p Posted January 17, 2020 Author Report Share Posted January 17, 2020 2 hours ago, whichwaysup said: I have a buddy whonis pushing me hard to get a Talon, but it is the consistent stories like this that have me firmly locked in on powerpole. Just forcing myself to wait one full year from the major repair to make sure she is as solid as we think. I was in the same boat (get it😂) when switching over to the bay barge and a buddy who’s affiliated with Minn Kota was pushing hard and offering a pretty sweet deal to me trying to get more talons on the water down here but the PP customer service stories on this very forum persuaded me. MinnKota has adopted the standard party line of “take it to the dealer” (or service center in their case) as the rest of the industry, that’s been my experience anyway when I’ve had trolling motor issues. Talons seem to be like E-Tecs... the only people that have, get them at a huge discount or for free. By the way this just came in the mail, 22 hours after the initial phone call... Quote Link to comment Share on other sites More sharing options...
MuddyBottomBluz Posted January 17, 2020 Report Share Posted January 17, 2020 15 minutes ago, jason p said: Talons seem to be like E-Tecs... the only people that have, get them at a huge discount or for free. *** Jason, that is a serious shot fired, are you trying to piss off Talon & E-Tec owners? Quote Link to comment Share on other sites More sharing options...
jason p Posted January 17, 2020 Author Report Share Posted January 17, 2020 Not at all... just a very un-scientific, backed up by absolutely no real evidence what-so-ever, personal opinion based on observations spending two to three days a week on the water. Quote Link to comment Share on other sites More sharing options...
DWoodham Posted January 22, 2020 Report Share Posted January 22, 2020 I had a similar experience except I called at 4:30pm and my board was at my office when I got there at 9 am. Quote Link to comment Share on other sites More sharing options...
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