jason p Posted January 17, 2020 Report Share Posted January 17, 2020 My stbd. PowerPole was acting up and finally stuck down yesterday while catching bait so I figured I'd give PowerPole a shout since I was in cell range. Todd at tech support/warranty answered and told me to swap the circuit boards (for those who don't know, like me 'til yesterday, no tools required to do this) get the stbd. pole up and call when you get home. Continued my day and called Todd back when I got home and gave him the serial number off the affected pump... 45 minutes later had an email from Todd with a FedEx tracking # for the new circuit board and a RMA # to send the old board back to them in the box the new board comes in. For any "industry folks" that may stumble upon this, this is the way to do business. Especially in this "niche industry' that is a total luxury for 99% of their customers. Customers usually with very limited days they can actually utilize all this crazy expensive equipment., being down for 2-3 weeks while shipping parts back and forth, processing, testing, etc... for components consisting of 5-10% of the purchase price of the affected part or assembly is totally unacceptable. 4 Quote Link to comment Share on other sites More sharing options...
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