fishmanjj Posted December 4, 2020 Report Share Posted December 4, 2020 Last weekend I experienced hydraulic line failure on my Power Pole. The blue line cracked in half while raising the PP back during fishing. And let me tell you all one thing for sure ; a few ounces of that hydraulic fluid will cover more square footage of boat and water than a gallon of paint. Anyway, sh*t happens and it did. No biggie, secured the PP and cleaned up mess and carried on. After getting home, after further evaluation, the line was somewhat brittle, I suspect from being in UV light for approx 10 years.... yes, these were the original hydraulic lines from initial installation. I took a few pictures and went on PP website and filled out the customer service questions and included a few pics for them to see and asked about PURCHASING replacement hydraulic lines and fittings to go ahead and replace both lines. That was on Sunday....I got a reply on Monday saying that they were sorry for my inconvenience and a replacement kit was in route to my home. On Wednesday, I received a box with a quart of the special green hydraulic fluid, 10 ft of blue and 10 ft of black hydraulic lines with all the fittings and ferrules to replace both lines. NO CHARGE for anything.... This is by far the BEST customer service of any marine supply company that I have ever dealt with. No BS, no questions, straight out excellent customer service. My package came from JL Marine all parts plus shipping cost me ZERO. Don’t forget, this system on my Pathfinder is 10 years old. If you are considering buying a Power Pole in the future....rest assured that the PP Company stands behind their products 10000%% here is after and before....because I loaded the pics in reverse apparently.... 2 Quote Link to comment Share on other sites More sharing options...
DonV Posted December 4, 2020 Report Share Posted December 4, 2020 Nice JJ!! Power Pole is only about 20 minutes from my house and rest assured their "in person" customer service is just as exceptional as your experience. Quote Link to comment Share on other sites More sharing options...
fishmanjj Posted December 5, 2020 Author Report Share Posted December 5, 2020 3 hours ago, DonV said: Nice JJ!! Power Pole is only about 20 minutes from my house and rest assured their "in person" customer service is just as exceptional as your experience. I forgot to mention that they also included all the instructions to change the lines myself. And it was easy.... JJ Quote Link to comment Share on other sites More sharing options...
Drummer Posted December 5, 2020 Report Share Posted December 5, 2020 Their customer service should be a model for the rest of the world, except the ordering and delivery process, which goes to Chick-Fil-A. PowerPole rocks! 1 Quote Link to comment Share on other sites More sharing options...
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