Scott orban Posted May 7, 2021 Report Share Posted May 7, 2021 I am in Gainesville today and would like to know if I could visit the factory for a tour. I just purchased a 2007 Robolo R305 and and very impressed by the quality and would love to see the quality workmanship that goes into these boats. scott Orban 908-578-6449 Quote Link to comment Share on other sites More sharing options...
Bamaskeet Posted May 10, 2021 Report Share Posted May 10, 2021 With Covid, I think MBG have stopped the factory tours. Quote Link to comment Share on other sites More sharing options...
Ozello Posted May 14, 2021 Report Share Posted May 14, 2021 I called the factory 3 times a couple of weeks ago to schedule a factory tour, I was told they are still doing them. I left 3 voicemails to schedule and never got a call back, I guess spending 125k on a boat does not warrant a tour or even a call back. Have not had much better communication from the dealer I ordered from. If I could find something else I would cancel order. MBG builds nice boats but their customer service is lacking to say the least. Quote Link to comment Share on other sites More sharing options...
dabear Posted May 14, 2021 Report Share Posted May 14, 2021 1 hour ago, Ozello said: I called the factory 3 times a couple of weeks ago to schedule a factory tour, I was told they are still doing them. I left 3 voicemails to schedule and never got a call back, I guess spending 125k on a boat does not warrant a tour or even a call back. Have not had much better communication from the dealer I ordered from. If I could find something else I would cancel order. MBG builds nice boats but their customer service is lacking to say the least. I see this was your first post . Welcome aboard . Being you just ordered a new boat I am sure you know how behind and busy the factory has been . Hopefully you hear from them soon . If you could send a private e mail to Skip maybe he could help answer your questions. Again welcome aboard can’t wait to see pictures of your new boat . 1 Quote Link to comment Share on other sites More sharing options...
Moderator Posted May 15, 2021 Report Share Posted May 15, 2021 Generally they do the tours on Fridays at 2 pm for the past few decades. Let me inquire for you.. Marc Quote Link to comment Share on other sites More sharing options...
Fisherman Posted May 16, 2021 Report Share Posted May 16, 2021 On 5/14/2021 at 2:41 PM, Ozello said: I called the factory 3 times a couple of weeks ago to schedule a factory tour, I was told they are still doing them. I left 3 voicemails to schedule and never got a call back, I guess spending 125k on a boat does not warrant a tour or even a call back. Have not had much better communication from the dealer I ordered from. If I could find something else I would cancel order. MBG builds nice boats but their customer service is lacking to say the least. Ive been with this company + 20 years. Two hewes, 3 pathfinders excelent products, excelente service. one thing I can tell you. Something happened last year. Quote Link to comment Share on other sites More sharing options...
slyshon Posted May 16, 2021 Report Share Posted May 16, 2021 Yes we are doing tours again, every Friday at 2:00. Charlie Johnson runs the tours, call the office and ask for x126 to reserve a spot. Quote Link to comment Share on other sites More sharing options...
Moderator Posted May 17, 2021 Report Share Posted May 17, 2021 Here is his info he sent me.. Good to hear from you. I hope all is well. We have reinstituted the tours. Have him call me at (772) 465- 0631, ext 126. Or he can email me at this address. cjohnson@maverickboatgroup.com Charlie will hook you up.. Marc 1 Quote Link to comment Share on other sites More sharing options...
dabear Posted May 17, 2021 Report Share Posted May 17, 2021 Scott orban , you can’t ask for better service than that both Skip and the moderator have responded with a answer and phone number . After getting a answer from both Skip and the Moderator with phone numbers to reserve a spot I hope that you are a happy MBG owner again . I know that between the two of them and my local dealer Family Boating Center I have not had a issue that wasn’t handled . Joe R Quote Link to comment Share on other sites More sharing options...
Big Dave Posted May 17, 2021 Report Share Posted May 17, 2021 Charlie's a movie star! He'll give you a great tour! Quote Link to comment Share on other sites More sharing options...
Ozello Posted May 18, 2021 Report Share Posted May 18, 2021 Thanks guys, appreciate it, will call and schedule. Have a great week. Quote Link to comment Share on other sites More sharing options...
triplec Posted May 18, 2021 Report Share Posted May 18, 2021 On 5/15/2021 at 9:18 AM, Moderator said: Generally they do the tours on Fridays at 2 pm for the past few decades. Let me inquire for you.. Marc Did Malibu acquire Robolo when they bought MBG? Looks to me like he is on the wrong forum....and town...🤷♂️ On 5/7/2021 at 8:00 AM, Scott orban said: I am in Gainesville today and would like to know if I could visit the factory for a tour. I just purchased a 2007 Robolo R305 and and very impressed by the quality and would love to see the quality workmanship that goes into these boats. scott Orban 908-578-6449 Quote Link to comment Share on other sites More sharing options...
Capt. Troy Posted May 20, 2021 Report Share Posted May 20, 2021 This thread is confusing. One guy has a non MBG boat and wants a factory tour and another guy puts down a deposit/order before the factory tour. Another states things have changed in the past year. "Ya Think" 🤔 I bet the new facility is a sight to see! Quote Link to comment Share on other sites More sharing options...
dabear Posted May 20, 2021 Report Share Posted May 20, 2021 Your right Capt Troy the new giant facility should be like walking into Disney world compared to the older factory . Also right about this post has attached people with different ideas and it does get a little confusing . This has been a challenging year for everyone lots of everyday changes that we all are dealing with . Quote Link to comment Share on other sites More sharing options...
RacerxV6 Posted June 4, 2021 Report Share Posted June 4, 2021 On 5/20/2021 at 10:22 AM, Capt. Troy said: This thread is confusing. One guy has a non MBG boat and wants a factory tour and another guy puts down a deposit/order before the factory tour. Another states things have changed in the past year. "Ya Think" 🤔 I bet the new facility is a sight to see! I'm very confused Where do we stand with this post. Curious if what Capt. Troy stated, Purchased a Robolo but would like a tour of the factory.....🤪 Quote Link to comment Share on other sites More sharing options...
Moderator Posted June 4, 2021 Report Share Posted June 4, 2021 No problem ! They do the tours on Fridays in a group. Nothing secret is shown. MM Quote Link to comment Share on other sites More sharing options...
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