conocean Posted July 28, 2017 Report Share Posted July 28, 2017 I noticed my 45RTIC started delaminating on the inside (bubbling on the floor) a few weeks ago. I emailed RTIC, sent them pics & info then received a return authorization number the next day. Mailed the cooler back to them and new one arrived 10 days later. Can't ask for better service than that! Before the Yeti & Engel supporters chime in I just want to say that my 80Yeti & 65Engel both delaminated and both companies would only give me a partial credit towards a new cooler instead of replacing them. Theres no way I would ever buy those products again. Kudos to RTIC for doing the right thing, I'm proud to be part of the RTIC brotherhood!! Link to comment Share on other sites More sharing options...
Wanaflatsfish Posted July 28, 2017 Report Share Posted July 28, 2017 It's called "building" a brand...Yetti probably did this years ago...now, they don't really care...that's what I would think. Either you stand behind a warranty or you don't....MBC is one of the "few" I've ever seen do that...it's called - Brand Recognition and Trust to the consumer. ORVIS is another...no matter when you bought it..send it back, full credit or a new one...amazing I have at least $2K worth of Orris gear and dog beds etc. dc Link to comment Share on other sites More sharing options...
James Grissom Posted July 29, 2017 Report Share Posted July 29, 2017 I took your advice conocean ,I tried to order their 45qt in blue however it's not currently in stock . Friday evening I sent them a inquire to when the blue 45 qt would be available .Early Saturday I received email notifying me that they received my inquire ..what surprised me was I recieved a 2 nd notice today Sunday afternoon . Even though I may have to wait or choose a different cooler , that's truly customer service at it's best. And building a brand as Capt DeWalt stated above is how you build and keep customers . The RITC Coolers have a nice clean snag free line to them , unlike the yeti, orca type coolers with the protruding rubber " Tee shaped " closures .Tks for the heads up Link to comment Share on other sites More sharing options...
brew1891 Posted July 31, 2017 Report Share Posted July 31, 2017 Stinks you had a bad experience with Yeti. Recently I emailed Yeti to ask how I could clean some spots in my really old 45 that weren't coming out. They asked for pictures and then replaced the cooler right away. Link to comment Share on other sites More sharing options...
THE OUTLAW Posted July 31, 2017 Report Share Posted July 31, 2017 Yeti just sent me a brand new 65 , to replace my 12 yearold one . Same thing . Blackspots . No complaints from this old salt . 🇺🇸☠️ Link to comment Share on other sites More sharing options...
conocean Posted July 31, 2017 Author Report Share Posted July 31, 2017 Sounds like Yeti replaced your coolers because the "spots" were actually from a contaminated mix of plastic used when your coolers were made. Two people I know uncovered that issue and Yeti made good on both. Why Yeti didn't replace mine instead of offer me a $100 credit due to the total delamination at the bottom of the cooler was puzzling. It's all good though because I got the RTIC 20, 45 & 65 for the cost of a new 75Yeti! Link to comment Share on other sites More sharing options...
fishmanjj Posted July 31, 2017 Report Share Posted July 31, 2017 11 minutes ago, THE OUTLAW said: Yeti just sent me a brand new 65 , to replace my 12 yearold one . Same thing . Blackspots . No complaints from this old salt . 🇺🇸☠️ Do the black spots look like "mildew" a lot of tiny black spots If so, my 65 has it also. I've tried bleach........ Link to comment Share on other sites More sharing options...
THE OUTLAW Posted July 31, 2017 Report Share Posted July 31, 2017 Yes They actually have a name for it . I can not spell but here ya go . Porosity . It is where the pores of the cooler clog up . One picture . One new cooler . 🇺🇸☠️ Link to comment Share on other sites More sharing options...
brew1891 Posted July 31, 2017 Report Share Posted July 31, 2017 Yep porosity was the cause of my problem as well. i think mine was about 9 years old Link to comment Share on other sites More sharing options...
fishmanjj Posted July 31, 2017 Report Share Posted July 31, 2017 Did you send then the old cooler or just pictures ?? Link to comment Share on other sites More sharing options...
Mitz Posted August 1, 2017 Report Share Posted August 1, 2017 Interesting. They wouldn't even send me a rubber t-handle after purchasing 6 20oz cups, a 65 quart, 2 beer can cups, cooler basket... Link to comment Share on other sites More sharing options...
Nag Juice Posted August 1, 2017 Report Share Posted August 1, 2017 Funny story about my first yeti cooler. I bought a 45 Tundra and I couldn't have been prouder. I finally ponied up the cash for one of these crazy good coolers. A couple weeks after using it, I tried to talk my extremely practical brother into one. His response still gets me. ME- Bro you have to buy one of these Yetis. They're keep ice for days. Brother- how much does it cost? ME- I paid $275, but it's awesome! Brother- let me get this straight. You just paid $275 for a cooler to save a $2 bag of ice? Especially when beer only last a day? I hung my head and acknowledged defeat. Link to comment Share on other sites More sharing options...
fishmanjj Posted August 2, 2017 Report Share Posted August 2, 2017 Yeti Warranty : After confirming with The Outlaw about Yeti replacing coolers with "black spots" inside them....... I decided to take a few pics of mine and send to them. WOW.... the next day I received an email from Yeti stating that they will replace the 65 Yeti free of charge because of the blemishes in the manufacturing process. No further questions asked...they never even asked how old it was, after giving them shipping address, my obligation is to return the old one within 10 days of receipt of the new replacement and they also pay for the return shipping. That's first class customer service. Link to comment Share on other sites More sharing options...
conocean Posted August 2, 2017 Author Report Share Posted August 2, 2017 You know what......? My old 80Yeti has the same black spots all over it and inside so I'm going to give Yeti another chance to make me happy that I bought their product years ago before the RTIC line was introduced to the market. I will let you all know what happens! Link to comment Share on other sites More sharing options...
fishmanjj Posted August 2, 2017 Report Share Posted August 2, 2017 I'm sure that RTIC / Orca / Engel / Cabelas. etc etc have made Yeti realize that they are no longer the only game in town and now consumers have many other options at this style coolers. The prices are continuing to get down to a more realistic value. The stainless cups and tall glasses are at every major store you go in for less than half $ of what they were 2 years ago. I also own several RTIC coolers and they have been equally as good as any of the Yeti's I have too. Link to comment Share on other sites More sharing options...
conocean Posted August 5, 2017 Author Report Share Posted August 5, 2017 Well after getting no response from Yeti for 3 days then going back & forth with a supervisor, they have sent me a new 75Tundra. At first they only wanted to give me a 30% discount but after me getting irritated and sending a few emails, upper mgmt finally conceded. They're sending me a return shipping label to send back my old cooler. I was disappointed that the process wasn't as easy as reported by others and it was a night & day difference from my experience with RTIC but the new Yeti should arrive in 5 days. It will make a nice wedding gift for friends of mine. #stickinwithrtic Link to comment Share on other sites More sharing options...
East Coast Dave Posted October 19, 2017 Report Share Posted October 19, 2017 Do any of you guys have a pic of you cooler with "porosity "? Trying figure out if that's the deal with mine. I googled it to see if I could find a pic with no luck. Thanks. Link to comment Share on other sites More sharing options...
fsusteve Posted October 19, 2017 Report Share Posted October 19, 2017 when the corners of my yeti 125 lid began to warp, I sent yeti a dozen pics from various angles, their response was for more pics, I said it'll be the same dozen pics I already sent from every possible angle, never heard a word back, I now own several RTIC coolers Link to comment Share on other sites More sharing options...
PlainoPathfinder Posted October 19, 2017 Report Share Posted October 19, 2017 On 7/28/2017 at 12:09 PM, conocean said: I noticed my 45RTIC started delaminating on the inside (bubbling on the floor) a few weeks ago. I emailed RTIC, sent them pics & info then received a return authorization number the next day. Mailed the cooler back to them and new one arrived 10 days later. Can't ask for better service than that! Before the Yeti & Engel supporters chime in I just want to say that my 80Yeti & 65Engel both delaminated and both companies would only give me a partial credit towards a new cooler instead of replacing them. Theres no way I would ever buy those products again. Kudos to RTIC for doing the right thing, I'm proud to be part of the RTIC brotherhood!! What is causing these to delaminate? I have a couple Yetis as well as some K2's and have never experienced any delamination. I have multiple friends with yeti's and other brands and I have never heard of it either, I'm curious if there is something you are putting in your cooler that I need to be aware of. Link to comment Share on other sites More sharing options...
conocean Posted October 19, 2017 Author Report Share Posted October 19, 2017 No idea what caused the delams in all 3 brands I owned. I never put anything in them other than regular ice, food, drinks & fish. My neighbor recently left his tan 65 Engel open and in the sun for 3 days; the floor of that cooler bubbled (delaminated). Not sure if he was already having an issue that he didn't notice beforehand though. Link to comment Share on other sites More sharing options...
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