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Dealer should be ashamed of himself


fin-addict

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Yesterday I took a run from Punta Gorda to the sand bar off of Cayo Costa with some friends of mine. As approaching the bar I was coming in hot and then slowed to and idle at the bar and set anchor. There was a brand new 25 Proline CC anchored to my starboard, good looking boat with couple and four kids. As setting my stern stick it pole the women approached me in tears explaining they just arrive from Punta Gorda also and remarked how level my boat ran and how did I make that happen. She explained that their boat was running bow high and with a tilt to port almost at 45 degree list. Her husband was afraid to run boat home and would I take a look at what was wrong. Stated this was their first boat with those things on the back and did not know what they were. Explained everything and show tab switches,  then to husband and older son for ride so he could get the feeling of working tabs. Husband was so grateful as was wife. They explained the dealer never told them anything about the boat or it’s operation. He should be ashamed of himself. Reason my have been they were Spanish and spoke very broken English which bothered me to no end. Felt good being able to help them out and took the time to go through all systems on the boat with them. 😀fin

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I guess dealers may assume that the buyers know how to operate or they wouldn't be buying.  Or maybe that the owners would take a boat safety course and learn the ins/outs of boating.  Never really ever recall a car dealer or even an equipment dealer going over how to operate with me.  They only answer and cover things that I might ask.  Makes sense though.  Dealer should always ask if the buyer needs any information on operating vehicle.  Thank goodness there are folks on here out on the water for these situations.  Good deed, indeed!

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Coworker of mine just got a used boat and he had a similar experience. He couldn’t figure out why the boat wouldn’t go faster than about 20mph. I explained about engine trim. He had no idea that was what the switch on the side of the throttle was. He knew about the tilt switch on the side of the engine for transporting, but nothing about how to trim for ride. 

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While I agree the dealer should ask if the new owner knows the operation and offer to show them, but on the flip side if you buy a new boat and do not know how to operate it, you should ask to be shown. So did the dealer offer and the offer was refused? Did the buyer ask and not get the attention they needed? Or did both parties fail to address proper operation? Two sides to every story, not sure we know what really transpired at the dealership.

Pretty easy to envision the dealer asking if they needed any instruction and the buyer saying they were good, not wanting to admit they did not know. Kind of like not using the instructions when assembling an item, it is a male/ego thing.

Regardless, kudos for helping them out. Interesting that it was the females, that were not even operating the boat, that asked for help in operating it.

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In then ten years i was a yacht broker, never did allow  my client take a boat after closing until they knew everything about it including docking if new to boating. More so if never ran a twin screw. Showed how to turn and dock broadside or stern too without ever touching steering wheel, throttles only. Even would give docking lessons on my own time after hours. Many times asked to deliver a twin screw to their home or marina. Enjoyed helping out and teaching. My favorite thing with a twin screw is backing down into a slip.. my son at age 12 used to do it with our 38. Made me very proud of him, Always !!! 🤩

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When I bought my pathfinder in 05, I told the dealership I was completely unfamiliar with a boat larger than a gheenue. They didn’t offer any kind of assistance whatsoever. Good guys, I still drive an hour and a half to take it for service, but offered me nothing it terms of instruction. 

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2 hours ago, DWoodham said:

When I bought my pathfinder in 05, I told the dealership I was completely unfamiliar with a boat larger than a gheenue. They didn’t offer any kind of assistance whatsoever. Good guys, I still drive an hour and a half to take it for service, but offered me nothing it terms of instruction. 

Just plain wrong no matter how you slice it, jmo. Would not use them for service at all.

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  • 4 weeks later...

Very nice of you to do that and I tend to agree that the dealer should go over all features of the boat and do an in water test when available. If they don’t offer, the buyer should ask but I don’t think they should have to. Every new car purchase since I can remember came with the salesperson sitting in the car going over various features and lately setting up the Bluetooth devices. If I were a dealer, I would absolutely want my customers to understand every aspect of the boat so they can fully enjoy it and be safe doing it. Pretty simple and should be part of the sale  

 

 

 

 

 

 

 

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