Help!! 2400 Open Factory Defects

[Jesus Perez]

Hi, 

Need help getting issues resolved. 

 I just bought the new 2400 open have similar issues. Dealer has been great but seems like we are getting the run around from pathfinder. The deck has blisters all over which are not voids apparently it’s in the mold. Drives me crazy and worried about resale value. When the sun hits it you can see them clearly. It’s obvious a manufacture defect. In addition,  The live well leaks as it is a two piece.  Transom rod holder was placed too close to the livewell and has stress crack. Power pole falling down becoming loose. My hatches and forward bilge fills with water including inside my center console. Waiting to get all these repaired. Sea deck peeling off on all corners. 

[HoneyB]

Wow! Not a good look for pathfinder. Sorry to hear about your troubles. New boats cost way too much for the company not to stand behind them. 

[Jesus Perez]

I’m hoping they do. Really disappointing though. 

[Moderator]

Hey Jay.. Sorry you have the issues. 
Is the boat brand new ? I can’t see the visible stuff getting by the QC process, and missed again at delivery..

Are the blisters under the sea deck ? Did the dealer install it ?

Photos always help with solutions and getting the factory involved by the dealer.  
 

Mod Marc
 

[Moderator]

I shot a note to my contact at the factory.

He said they were well aware of the problems.  I hope that means a quick resolution is forthcoming..

MM

[Jesus Perez]

Thank you MM, the boat is brand new. The dealer called that Pathfinder is working on resolving. Thanks for your support!

[Moderator]

I will keep in touch to push it.

That is such a great layout on the new 2400 ! It needs to be perfect !!

MM

[Jesus Perez]

The layout is amazing! 

[Jesus Perez]

Still waiting on MBG. Any help you’d be great.  The dealer said the they would dismantled the deck and rebuild. I thought this was ok but a boat builder told be to request a new hull and put my motor and electrics. It will always be a rebuild. 

[whichwaysup]

Just now, Jesus Perez said:

Still waiting on MBG. Any help you’d be great.  The dealer said the they would dismantled the deck and rebuild. I thought this was ok but a boat builder told be to request a new hull and put my motor and electrics. It will always be a rebuild. 

If this is truly a factory defect, you are being told right.  You bought a new boat, you should get a new boat.  A repaired boat is not a new boat.  If they feel so good about their work, they should be equally happy to own it and provide you the hull you paid for.  If they dont want it, neither should you.  
 

 

Everything I said is assuming your descriptions above are accurate.  If not, I cant help you. 

[smilemaker]

If it is truly a mold contamination problem you should have a hull with no problems.

It is not out of the ordinary to see a manufacturer remove the hardware motor electronics and simply place a new deck/cap on the original hull. 

This can often be done easier than patching a bunch of imperfections. 

Depending on  who installed the electronics they may want you to take it down to basics.

If the console is unaffected it can be reinstalled 

That is probably the best compromise.  

[NCTribute]

3 hours ago, smilemaker said:

If it is truly a mold contamination problem you should have a hull with no problems.

It is not out of the ordinary to see a manufacturer remove the hardware motor electronics and simply place a new deck/cap on the original hull. 

This can often be done easier than patching a bunch of imperfections. 

Depending on  who installed the electronics they may want you to take it down to basics.

If the console is unaffected it can be reinstalled 

That is probably the best compromise.  

Why should the buyer ‘compromise’? They bought a new boat, MBG needs to make a new boat and deliver it.

[smilemaker]

It will be a new boat. 

My understanding is that the  hull is in perfect condition and all the defects are in the deck. Correcting the deck with a new one will make it whole again.

If defects exist in the hull then it is a different  story

[RacerxV6]

I have no skin in this but, if I paid that much money for a new boat and this was happening.  I would want an entirely new hull.  If the cap has contamination, I would think the hull does as well....Hopefully MBG will standby and just pull the electronics and place them on a complete new 2400.

[Moderator]

It’s not a good situation, but the factory has their warranty policies. I hope they get the cap replaced quickly for you. Then go over everything to make sure it is perfect and as-new.

I would bring a second set of sharp eyes to inspect and test.. 
MM

[whichwaysup]

If that is their policy, it would keep me from ever buying new there.  Good piece of info, and one a buyer of any new boat should ask.   

[Moderator]

Nobody wants to be in this position, and I haven’t seen anything like this.

With a new car, if the motor goes bad, they replace the motor. 
 

I don’t know what went so wrong here, and how it wasn’t visible right away. But, the boat should be fixed right, and perfectly.

[Headhunter]

The factory does have a shop that does this type of work. Why are they not doing it? If a new cap is the solution, they can and should do it at the factory. 

[George Seither]

I'm with Headhunter, the owner has a punch list of issues with cap and leak issues in hatches, factory installed items, etc. on a new boat, the MBG factory is where the work needs to be done. If the stance is doing outside repairs by dealer, I'd press for a complete new hull with Dealer rigging it out. 

[Moderator]

I will assume the factory is doing the replacement..  May just be the wording..

Lemme check again.. 

MM

[Headhunter]

Sorry, I didn't want to be a pus on this but I have had the factory guys work on both a pathfinder and maverick for me. I had to get the boats to the plant but they did the work and it was excellent. Before anyone says that's the old days, the work on the Maverick was 6 months ago and I did have to go through the dealer.

[Moderator]

I spoke to the Customer Service rep at the factory today. I was told the problems noted were not structural, and that the cosmetic repairs would be arranged by the dealer. 
 

I hope you are back on the water quickly, and my advice hasn’t changed:

“ I hope they get the repairs done quickly for you. Then go over everything to make sure it is perfect and as-new.

I would bring a second set of sharp eyes to inspect and test.. “

 

J Perez, feel free to post photos of your problems.  You have us interested, and some of the members can help with information.

 

MM

[fin-addict]

So sorry for these problems. Not to pour salt on an open wound. Why did you accept the boat with these visible issues of the stress cracks and gel coat issues. A new boat should be given. I would not want dealer to address repairs but only the factory. Sorry to say the quality of this manufacture has gone down hill for some time now. Hope all works out for you in the end and not too long, fin 👍⚓️

[Wanaflatsfish]

OP:might I ask where are you located and who is the dealer?

 

dc

 

[SouthernWake]

On 12/4/2023 at 4:32 PM, Headhunter said:

Sorry, I didn't want to be a pus on this but I have had the factory guys work on both a pathfinder and maverick for me. I had to get the boats to the plant but they did the work and it was excellent. Before anyone says that's the old days, the work on the Maverick was 6 months ago and I did have to go through the dealer.

Does the factory shop only do warranty work or do “refurbish” as well?